Return & Refund Policy

01Return Window

You have 30 days from the date you receive your item to request a return.

02Eligibility

To be eligible for a return, your item must be:

• In its original packaging, with any inner packaging unopened;
• Unassembled and unworn;
• In resalable condition, with the product and packaging intact.

03How to Start a Return

Email support@zultank9.com with your name, order number, and the reason for your return. Once approved, we'll send return instructions. Approved returns ship to our facility in Rogers, Arkansas.

04Return Shipping Costs

Return shipping costs are the customer's responsibility, and original shipping costs are non-refundable. For items over $75, we recommend a trackable shipping service.

05Processing & Refunds

Please allow 7–14 business days for inspection once your return arrives. Approved refunds are issued to your original payment method within 3–5 business days of approval.

06Damaged, Defective, or Missing Items

• If your item arrives damaged or defective, contact us right away so we can fix it fast.
• Missing items must be reported within 5 days of delivery, with photos where applicable.
• If a replacement was sent, both the original and replacement items must be returned together where requested.

07Non-Returnable Items

Gift cards and final sale items cannot be returned or refunded.