Shipping Policy

01Order Processing

All orders are processed within 1–3 business days. We don't ship on weekends or holidays. During periods of high order volume, processing may take a little longer — if that happens, we'll keep you posted by email.

02Shipping & Delivery (United States)

After processing, delivery typically takes 5–10 business days from the date your order ships. Packages are usually delivered on weekdays between 8:00 a.m. and 6:30 p.m. All timeframes are estimates and may be affected by carrier delays, weather, and seasonal peaks.

03Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number, typically active within 24–48 hours. Please track using the tracking number provided (not your order number). Need a hand? Email support@zultank9.com.

04Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us within 7 days of the delivery date with your order number and photos where applicable. We'll review your case and, where appropriate, send a replacement in line with our policy.

05Good to Know

• Processing time is separate from — and does not count toward — the delivery estimate.
• Delays caused by the shipping carrier are outside of our control.
• Refunds and replacements are handled per our Return & Refund Policy.